Here are some reasons to do well on the NHA Exam and a few practice interview questions for you for when you interview for your new job!
Reasons to pursue National Certification
If you are new to allied health, a national certificate can improve your chances of getting hired.
Prospective employers want candidates that are well prepared and ready to go to work.
Many clinics and hospitals want at least one-year of experience, which can make it very tricky to get hired: To get hired, you need experience; to get experience, you need to get hired... It's what we call a "Catch-22."
....So, to improve your chances of getting hired, get as many "sticks" (blood draws) as you can while you can.
Get at least 50 before you complete our program.
Get as many sticks as you can at your clinical site.
Prepare yourself for the National Exam.
The combination of RTC Phlebotomy Technician Program
Certificate of Completion
plus
350 ~ 500 sticks (after your clinical externship)
plus
National Certification (NHA)
...will go a long way toward getting your first job as a phlebotomist!
Here are some sample questions:
What made you decide to enter the healthcare field?
Tell me how your clinical experience has prepared you for this position.
Which clinical specialty area have you enjoyed the most and why?
Describe a challenging problem you faced on one of your clinical rotations. How did you solve the problem?
Give me an example of a time you had to work under pressure. What actions did you take and what was the result?
How will you deal with difficult doctors?
Tell me about a time when you had deal with a difficult patient and/or family. How did you handle that situation?
How will you handle unexpected circumstances, such as being short staffed and having to perform a treatment you have not done before?
What qualities do you possess that will help you get up to speed quickly with the demands of your new unit?
Tell me about a time when something did not go as planned at work. What happened and what did you learn from the experience? How would you use this experience in a positive way in your new position?
What type of health care experience do you have?
Where did you get your training and what certifications do you have?
How long has it been since you worked in (ER, OR, ICU, or particular specialty area)?
What are your greatest strengths and weaknesses?
What specialties are you interested in working in and why?
Why did you choose (ER, OR, ICU, LTC, FNP, or other specialty area of nursing)?
Demonstrate the steps you would take to create a treatment plan for a patient. Provide examples if applicable.
Why do you want to work in our hospital and/or community?
Why did you leave your last job?
Tell me about a time in which you had to handle an irate physician, co-worker, or patient. How did you handle it and what were the results?
Describe a difficult decision you've made and the process you went through to reach that decision.
What makes you right for this job?
What professional organizations do you belong to?
How do you stay current in your practice?
Where do you see yourself in 5 years? 10 years?
Do you have any related work and/or volunteer experience? If so, please elaborate.
Provide an example in which you demonstrated strong communication skills.
Which part of your coursework have you enjoyed the most and why? Least and why?
What you have done that shows initiative?
What do you believe are essential qualities you must possess to be successful in the healthcare industry?
Q: Have you ever disagreed with your supervisor or team members on a decision they made? What did you do?
A: Your core ethics and whether you are too easily influenced.
Q: Talk about a task that required presentation skills and how you prepared for it.
A: Your ability to match your speaking style with the listener, instead of just repeating yourself in a louder voice.
Q: Describe a time you had to finish a project but did not have enough information.
A: The process you use to verify that you can provide accurate and complete information to the patient.
Q: What are some goals that you achieved and how did you do it?
A: The goal and result are not important. This is a test of your confidence and enthusiasm in communication, which is critical to engaging with patients.
Q: What do you do to cope with stressful situations?
A: They want to make sure you do not have an explosive temper.
Q: Did you ever had to follow a policy you didn't agree with? What were the results?
A: Putting professionalism above ego.
Q: Can you point to a task that required extraordinary diligence?
A: Your ability to focus on a task to completion despite fatigue and distractions.
Q: If you must make a decision under time pressure, how do you prioritize?
A:Testing your temper and detail-orientation.
Q: How do you motivate other people to accomplish tasks that you have prioritized?
A: Leadership potential.
Q: Have you ever had to investigate a case or discover facts in order to complete a task?
A: Your ability to work independently without management-intensive direction.
Prepare the most engaging stories about your skills and experience, then practice telling them in front of a friend or a video camera. Make these stories fit the questions that are asked, which requires that you listen very carefully to the interviewer's question. You will need to specifically address the question asked directly in the story, so repeat or paraphrase the question back to the interviewer if you need a moment to prepare. Good interviewers will understand that this is a stressful situation, and bad interviewers will be impressed with your listening skills.
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